Q. I am having problems with a transaction.
Q. How Do "Off-Peak" Discounts Work?
Q. How do I receive my discount when dining?
Q. What happens if I arrive and my reserved table is not ready?
Q. Will the restaurant provide inferior service to a DinnerBroker guest that received a discount?
Q. Are DinnerBroker Points valid at the restaurant?
Q. What is the Cancellation Policy?
Q. What is the "No-Show" Policy?
Q. How can I refer friends?
Q. How do I get directions to a restaurant?

Q. I am having problems with a transaction.

A. View our Troubleshooting page for details on how to fix technical problems.

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Q. How Do "Off-Peak" Discounts Work?

A.DinnerBroker rewards you for making reservations to dine during off-peak hours. Off-Peak Discounts range from 10% to 30% of the meal price (pre-tax and pre-tip but including all food and beverages). Off-Peak Discounts are a FREE service.  learn more

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Q. How do I receive my discount when dining?

A. The restaurant should already be aware of the discount information. Once you are finished with your meal, the restaurant will discount the correct percentage from the check before presenting the check to you. If the restaurant forgets to discount the check before presenting the bill, then please ask for the discount. The restaurant should immediately correct the check to show the correct discount percentage.

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Q. What happens if I arrive and my reserved table is not ready?

A. Remember, DinnerBroker.com is helping you gain access to the best restaurants, and our goal is to help you to enjoy a great dining experience. Please allow a fifteen-minute window for the reservation, but if your table is not ready within that window, then please follow the instructions listed below. There should never be a problem for a "Off-Peak" Discount reservation because it will be during non-peak hours and plenty of tables should be available. If you arrive for a Standard Reservation and your table is not ready within the fifteen-minute window please notify us and we will credit your DB Points Account 100 points.

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Q. Will the restaurant provide inferior service to a DinnerBroker guest that received a discount?

A. Our agreement with our restaurants is that all guests will be treated equally - whether you received a discount or not. Remember, it is the goal of any great restaurant to turn all guests into "regulars."

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Q. Are DinnerBroker Points valid at the restaurant?

A. DinnerBroker Points are only valid to purchase Gift Certificates on the DinnerBroker site for use at our restaurants. You may also be issued DinnerBroker Points for promotional purposes.

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Q. What is the Cancellation Policy?

DinnerBroker has attempted to make the reservation cancellation process as simple as possible. Cancellations can be made online or by phone. Please visit the Customer Service page for online cancellations or call customer support at 1-888-iEATat8 (888.432.8288).

• "Off-Peak" Discounts
  Cancellations are accepted at any time prior to the reservation time. To cancel a reservation, simply call the customer support hotline at 1-888-iEATat8 (888.432.8288). Registered users may also cancel reservations by going to the My Transactions page of the My Account section and clicking CANCEL by the appropriate reservation. While there is NO PENALTY for cancellation of a discount, we ask that you notify DinnerBroker as a matter of courtesy.
• Standard Reservation
  Cancellations are accepted at any time prior to the reservation time. To cancel a reservation, simply call the customer support hotline at 1-888-iEATat8 (888.432.8288). Registered users may also cancel reservations by going to the My Transactions page of the My Account section and clicking CANCEL by the appropriate reservation. While there is NO PENALTY for cancellation of a reservation, we ask that you notify DinnerBroker as a matter of courtesy.

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Q. What is the No-Show Policy?

• "Off-Peak" Discounts
  If the customer fails to arrive at the restaurant within fifteen minutes of the reservation time they will be considered a "No-Show". The restaurant will not honor the discount and may not be able to honor the reservation. DinnerBroker restaurants offer discounts to DinnerBroker members for specific "off-peak" time slots. It is the customer's responsibility to arrive on time.
• Standard Reservation
  If the customer fails to arrive at the restaurant within fifteen minutes of the reservation time they will be considered a "No-Show". The restaurant may not be able to honor the reservation. It is the customer's responsibility to arrive on time.

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Q. How can I refer friends?

There are two opportunities to refer friends.
1. After you have purchased a reserved a table, you can notify those dining with you by email.
2. If you want to share the DinnerBroker.com website with other restaurant enthusiasts, visit the "Tell a Friend" page and enter their email addresses. By referring friends, you may be eligible to earn additional DinnerBroker Points.

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Q. How do I get directions to a restaurant?

A. There is a map link on each restaurant information page.

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